Tracking Assets
Z Networks has designed a ticket tracking system
to track and monitor all issues and projects for
each of our clients. We categorize our online
tickets into many different categories including
scheduled maintenance, projects, help desk (daily
issues called in), planning, research, training,
etc. This not only give us the ability to keep a
record of all of the issues that your company logs
but it also allows you the access to view all of
this information as well. It is important to us that
you are kept informed at all times and with our
ticketing system and reports, you can view and track
all of the your hours used whenever it is convenient
for you. Z Networks allows you the ability to keep
track of all of your issues and keep in control of
any situation.
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Helpdesk
Ticketing system.
This is available to you online at any time. You have
complete control of all of your issues and projects and can track
many items including:
- End-user
issues.
- All
calls
- All time
used
Included with all support packages |
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Reporting
Using our helpdesk reporting system, you can track
many items such as:
- Assets
- Software
licensing
- Patch
management
Included with all support packages |
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Software and
Hardware Audits
With our software and hardware audit reports,
you can track many items such as:
- Changes to
hardware
- Software
downloads
- Disk
usage
Included with all support packages
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