What is Managed Services?
Z Networks Managed Services is a technical
team monitoring your computers, servers, network and devices for
security issues, bottlenecks, and optimization. Providing
pro-active software and security patches to maximize uptime and
server availability.
Z Networks Managed Services provides client
the safety, assurance, and accountability needed to run their
business. Complete desktop, server, and network
monitoring/management.
Z Networks Managed IT Solutions includes:
- Network Monitoring and management
(remote)
- Desktop security management (remote)
- Desktop and server patch management
(remote)
Desktop Management
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Automate. Standardize. Manage.
Z Networks Managed Services helps you reduce the desktop management pain by
means of automation, standardization, and control.
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Automation: Routine desktop management tasks such as a
name="Patch_Scanning">
patch scanning,
patch deployment,
asset scanning
prohibited software detection, disc cleanup, defragmentation, temp files cleanup, recycle bin
cleanup, etc can be automated and scheduled.
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Standardization: Key settings such as
power management,
firewall settings, registry
settings can be standardized across thousands of desktop/
laptops in one click. Templates enable you to feed settings
once and apply to several desktops at once.
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Control
Security settings such as
disabling USB drive access, disabling control panel,
disabling CD drives etc can be achieved using security
policies in Managed Services. These policies work similar to templates
and can be applied to several desktops at once.
Desktop management features can be categorized broadly as
given below.
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Automation
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Standardization
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Manage
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Patch management
Asset management
Asset tracking
Software license mgmt
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Power management
Firewall settings
Registry settings
Internet Explorer settings
Timeserver
proxy settings
Display settings
Shortcuts
User management
Permission management
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Disable USB drive
Write protect USB drives
Restrict CD-ROM access
Restrict Network connections
Restrict IE settings
Disable control panel
Restrict control panel applets
Hide add/remove programs
Turn off personalized menus
Remove run from start menu
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Server Management
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Server monitoring
is one of the base components of Server Management
and the critical nature of servers require someone or
something to constantly monitor the status of the
managed servers. Managed Services easily automates this tedious job
and detects server problems as soon as they occur.
Z Networks
Managed Services provides detailed availability graphs and
daily, weekly, monthly and quarterly availability
reports of your servers. Z Networks Managed Services' reporting functionality
also provides you with a detailed availability report of
all your devices. You can use these reports to ensure
that your SLAs are being met.
Network
Management
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Z Networks
Managed Services uses a probe-server model to remotely monitor networking
devices and servers. Each probe, installed at the customer LAN,
provides auto discovery and monitoring. Data from multiple
probes are collected and aggregated on the central server for
alarm processing and reporting. Probes use a secure HTTPS
connection to communicate with the central server. Probes also
compress the data before sending to central to save the
bandwidth.
Network monitoring features in Managed Services
Application Monitoring
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Z Networks
Managed Services can monitor mission critical applications that run
on Servers. Various parameters of applications like MS
Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be
monitored out-of-the-box. And through custom application
monitors, Managed Services can monitor any application that supports
SNMP.
Windows Event Log Monitoring
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Using
Z Networks
Managed Services, Administrators can monitor
Windows event logs on local or remote computers and look for
specific event sources, categories, event IDs and patterns
in the description of the event. With Z Networks Managed Services, secure your
network from internal attacks and monitor availability of
your applications by monitoring the Windows Event Logs.
Service Monitoring
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Z Networks
Managed Services has built in support to monitor
system services like HTTP, FTP, Telnet etc that are
running on your servers.
- Operators can monitor availability
and response time of all the services.
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Z Networks
Managed Services also supports adding monitors for
custom services running on TCP ports.
- In addition to system level services,
Z Networks
Managed Services can also monitor Windows NT Services.
CPU, Disk and Memory Utilization
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Z Networks Managed Services monitors key health parameters of your servers
like CPU, Memory and Disk Utilization and proactively
alerts operators on low disk space, high CPU utilization
etc. Managed Services serves as an intelligent server
management tool for network administrators and helps in
preventing server outages.
Administrators can get automatic reports to
identify overloaded and busy servers in terms of CPU and
Memory utilization. Using the partition-wise disk usage
reports on servers helps administrators identify highly
utilized and least utilized partitions on your network.
Server and Service Response Time
and Monitoring
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Networks Managed Services monitors response time on servers and
services. By identifying degradations in response time
early,
Z Networks
Managed Services alerts operators quickly and avoids potential
server and service outages.
Alerting (SMS and Email)
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Z Networks
Managed Services can alert operators by email, SMS and
can even run a custom program whenever a failure occurs.
Monitoring Non-SMNP Devices
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Z Networks
Managed Services server monitoring functionality
extends across Non-SNMP devices also. Using WMI for Windows
and Telnet / OpenSSH for Linux, Managed Services can monitor CPU, Memory
and Disk utilization statistics for non-snmp devices.
Historical Analysis
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While Performance management focuses on current
effectiveness, capacity planning ensures that servers
will work efficiently in future.
Z Networks
Managed Services' historical graphs and reports help technicians
understand utilization and load patterns on servers and
forecast resource requirements well in advance.
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Server Monitoring
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Exchange Monitoring
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MS-SQL Monitoring
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Active Directory Monitoring
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Event-log Monitoring
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Windows services Monitoring
Managed Services with IT Staff
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Manage services with an onsite staff using Z Networks helpdesk as the front line for all inbound
services request dramatically reduces the work load for onsite
staff and in many cases allows onsite staff to focus on core
applications or server support. Parameters are customizable and
like all of other Z Networks services are scalable to
accommodate your company’s growth.
Z Networks
Managed services can also be customized
allowing your staff to be front line and dispatch accordingly.
This option allows you complete access to our ticketing, audit
and patch management solution with admin rights for full
management of your entire company.
We manage your technology in a team atmosphere, so our
recommendation comes from collective experience, not just one
person.
Z Networks
Managed Services Features
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24x7 |
Proactive |
Remote Control |
Desktop
Monitoring
Server Monitoring
Network Monitoring |
Desktop Management
Patch
management
Event log monitoring
Server Management
Application
Monitoring
Services monitoring
Event log monitoring
Exchange monitoring
SQL monitoring
Active directory monitoring
Network Management
Technology Management
Asset management
License manager |
Control Server Support
Control Computer Support
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