Z Networks

Outsourced IT
Focus on your core business while driving innovation and efficiency with industry leading outsourcing and managed services for business processes, applications and infrastructure support.

There are things to consider when contemplating the many details of outsourcing your technology support especially when you are new to the idea of outsourcing:

1. How much downtime does my company experience on a monthly basis due to computer or server related issues?

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Helpdesk Emergency issue that arises during work hours. We classify all issues causing employee downtime or decrease in productivity as a helpdesk situation. Z Networks provides you with a manned helpdesk ready to assist with issues, over the phone, by remote access or can schedule an onsite visit depending on the severity.

2. How much productive time is lost from my employees when attempting to resolve those computer issues?

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Scheduled Maintenance
Pro-active maintenance will keep your computers and servers running efficiently. Without maintenance, systems will slow down, your network may bottleneck unexpectedly, and you may experience unnecessary downtime.

3. Have all of my past technology projects been as efficient and cost effective as they could have been?

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Projects
Technology changes. Anything that affects multiples users is considered to be a project. Projects are managed form the field and our escalated services to ensure the proper processes are being followed and to maintain quality control.

4. How much money do I spend annually on Technology and has that technology been cost effective for my company?

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Planning and Research
Part of being and IT department means, providing ideas on how to improve business using technology. Z Networks consultants listen to our clients, provide ideas on how to improve business and stay current with technology.

5. How much revenue is lost per hour when a complete outage happens?

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Training
Sometimes users just need some one on one time with a professional. Z Networks end user experience is simply asking an end user “what can I help you with”? This increases end user output, increases employee morale, and truly gives us a starting point to evaluate what users are capable of. This in turn allows us to recommend whether or not a training session is needed, or maybe just a simple document with directions.

The type of service needed is best determined by the type of business, number of workstations and current technology strategy, if a strategy exists.Our knowledgeable and experienced staff will meet with you to discuss the best technology strategy for your growing business. Together, we can ask questions, develop a plan and decide what support package best suits your needs.

Are you looking for a technology partner to assist your employees with the occasional computer issues when they arise?

Or perhaps you are looking for an experienced technology firm to complete projects as well as maintain your network and being available to assist your employees with daily computer, network or software related issues?

Maybe you would like your Technology partner to pro-actively provide solutions, provide a long term strategy, provide recommendations, while maintaining day to day server uptime, network security, and a positive end user experience.

In any case, Z Networks has a wide array of support packages that can be tailored to best suit your needs and the needs of your business. Our job is to act like your Technology department. We are there to help you determine the best plan of action to ensure the continued growth and efficiency of your company.

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